In one respect, it feels unfair to blame Amazon for its employees stealing cats.
The company’s drivers make millions of deliveries to American homes, and the vast amount of time there are no problems.
On the other hand, this has happened so many times now that you’d think Amazon would make it a priority to tell its drivers: Do not steal cats from customers. It’s not acceptable, it’s traumatic for the cats and their humans, and it’s horrible PR for the company.
The latest incident involves a driver who was caught on camera this week stealing 18-year-old Murphy, who belongs to Kathy Souza of Somerset, Massachusetts. Security camera footage shows the driver retrieving cat food from her vehicle and chasing after Murphy, then disappearing.
Souza told a local NBC affiliate that neighbors at an AirBnB saw the driver steal Murphy. The driver allegedly told them she was concerned about the cat, that it “didn’t seem right to her and she was going to take it,” Souza said.
As of mid-morning Wednesday, Souza posted an update saying she was waiting at the Somerset Police Department, where the driver apparently agreed to return the cat.
Like so many others before her, Souza found Amazon tone deaf, minimally responsive and unhelpful.
“I spoke with someone at Amazon who asked, ‘Is the cat worth more or less than $200?'” an incredulous Souza wrote on Facebook.
A customer service representative also asked Souza to fill out a satisfaction survey, which mirrors the experience others have had when the company’s drivers have stolen pets. Amazon handles the cases as if their drivers stole or damaged property rather than taking living creatures often considered family by the people who love and care for them.
The company’s responses are similar to the way it handled the case of Feefee, a 13-year-old tabby cat stolen from a family in Everett, Washington, by an Amazon driver in late July of 2024.
In that case, Amazon offered to compensate the Ishak family by sending a stuffed animal resembling Feefee, and told owner Ray Ishak that the apologetic driver had contacted police to return the cat. That wasn’t true, and to make matters worse, the Amazon driver abandoned Feefee and wouldn’t tell the family where she’d dumped the cat. Ishak spent several days driving through his neighborhood and surrounding areas, looking for the driver’s car which was visible in his doorbell camera footage.
Ishak found his cat without Amazon’s help after a great deal of stress and effort.
Souza said she would post another update about Murphy “when I have him in my arms.”
Header image credit Wikimedia Commons
via Pain In The Bud